Terms and conditions

 

General conditions for the return of products sold by Termocasa :

The products you return must be in the same condition in which you received them. Make sure that the product is not protected by passwords set by you and that you have deleted any accounts that you have defined, so that the product does not contain any personal data and can be brought to the original software version.

The return is made with the original labels intact, the original warranty certificate (if issued by the manufacturer / distributor) and all documents with which the product was delivered.

The product must be accompanied by the accessories / gifts with which it was delivered.

If you have bought several products of the same type and you want to return them all, make sure that only one has been unsealed. Returns of other products are only accepted if they are sealed.

Products that have been subjected to unauthorized interventions, those that show signs of wear or excessive use, scratches, shards, bumps, mechanical / electrical shocks, products that lack accessories are not accepted.

Returns are not accepted if you have uninstalled the existing operating systems or other delivery programs, if the products have OEM licenses enabled, or if you have uninstalled the existing operating systems or other delivery programs.

If there are different products in the return package than those in the completed form, after checking the package by the courier, the pick-up will be refused.

 

Ways to return

Return to headquarters Termocasa

Return by courier or mail

If a product is returned directly to the headquarters Termocasa and if the money is returned, the refund will be made according to the way in which the initial payment was made. More information on the page Terms and conditions, art. 6.7

Good to know

If you choose to refund the amount paid on purchase:

The money will be returned to the account specified by you in the return form or on the card, if you paid online;

The money will be visible in your account or on your card in maximum 14 calendar days;

Right of withdrawal within 14 days for distance trading

The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the period of returning a Good or giving up a Service expires within 14 days from:

the day on which the Buyer takes physical possession of the last Good - if the Buyer orders by a single order multiple products that will be delivered separately

the day on which the Buyer takes physical possession of the last Good or the last piece - in case of delivery of a product consisting of several lots or pieces

 

Return request canceled
If your return request has been canceled, then one of the following situations may have occurred:

You changed your mind and did not hand over the package to the courier.

The courier called you three times, but he couldn't find you.

If you know this did not happen, please send us an email This email address is being protected from spambots. You need to enable JavaScript to see it.

or call us at 0757010000.

 

 

 

DEFINITIONS AND TERMS

 Seller - Termocasa .

 Buyer - it can be any natural person who is over 16 years old or a legal person or any legal entity that places an order.

 service - can be any natural person who is over 16 years old or legal person who has or obtains access to CONTENT, by any means of communication provided by Termocasa (electronic, telephone, etc.)

User - any natural person over the age of 16 or a legal person. 

 

Site - the online store hosted at the web address termocasa.ro and its subdomains.

 Order - an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, via email or telephone  its intention to purchase Goods and Services from the Site.

 Goods and Services - any product or service listed on the Site, including the products and services mentioned in the Order, which are to be provided by the Seller, to the Buyer as a result of the concluded Contract.

 Campania - the action of exhibiting for commercial purposes, a finite number of Goods and / or Services having a limited and predefined stock, for a limited period of time established by the Seller.

 Contract - represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

 Content - represent:

 - all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;

- the content of any e-mail sent to the Buyers by the Seller by electronic means and / or any other available means of communication;

- any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;

- information related to the Goods and / or Services and / or tariffs practiced by the Seller in a certain period;

- information related to the Goods and / or Services and / or tariffs practiced by a third party with which the Seller has concluded partnership contracts, in a certain period;

- data regarding the Seller, or other privileged data of the Seller.

 Commercial Communications - any type of message sent (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on Goods and Services as well as other commercial communications such as market research and opinion polls.

 Transaction - the collection or reimbursement of an amount resulting from the sale of a Good and / or Service by Termocasa, To the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.

Specifications - all specifications and / or descriptions of the Goods and Services as specified in their description.

CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

 2.2. The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

 2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order, you will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.

 2.4. The contract is considered concluded between the Seller and the Buyer at the moment of receipt by the Buyer from the Seller, by means of electronic mail and / or SMS of the notification of sending the Order.

 2.5. For Orders to be delivered to showrooms and delivery points Termocasa the prices and reservations of the Goods and / or Services are valid for 72 (seventy-two) hours from the registration of the Order by the Buyer.

 2.6. The document and the information provided by the Seller on the Site will be the basis of the Contract, in addition to it being the guarantee certificate issued by the Seller or a supplier thereof for the purchased Goods.

 ONLINE SALES POLICY

3.1. Access to place an Order is permitted to any User / Buyer. 

3.2. Communication with the Seller can be done through direct interaction with him, including through online support (Live Chat) or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it. 

3.4. Termocasa may publish on the Site information about Goods and / or Services and / or promotions practiced by it or by any other third party with which Termocasa has concluded partnership contracts, within a certain period of time and within the available stock.

3.7. In case of online payments, the Seller is not / cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. The responsibility for this action lies solely with the Buyer. 

3.8 All information used to describe the Goods and / or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation. 

 ASSIGNMENT AND SUBCONTRACTING

4.1. The Seller may assign and / or subcontract a third party for Services related to the honor of the Order, with the information of the Buyer, without the consent of the Buyer. The Seller will always be responsible to the Buyer for all contractual obligations.

 INTELLECTUAL AND INDUSTRIAL PROPERTY LAW

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of Termocasa, being reserved to him all the rights obtained in this sense directly or indirectly (through licenses for use and / or publication).

 5.2. Customer / Buyer / User is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any Content in any context other than the original intended by Termocasa, the inclusion of any Content outside the Site, the removal of the signs that signify the copyright of Termocasa on the Content as well as participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of Termocasa.

 5.3. Any Content to which the Customer / Buyer / User has and / or obtains access by any means, is subject to the Document, if the Content is not accompanied by a specific and valid use agreement concluded between Termocasa and this one, and without any implicit or express guarantee formulated by the party Termocasa with reference to that Content.

 5.4. Customer / Buyer / User may copy, transfer and / or use Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.

5.5. In case of Termocasa gives the Customer / Buyer / User the right to use in the form described in a separate user agreement, certain content, to which the Customer / Buyer / User has or obtains access as a result of this agreement, this right extends only to him or her contents defined in the agreement, only during the period of its existence or these contents on the site or of the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of Termocasa for that Customer / Buyer / User or any other third party who has / obtains access to this transferred content, by any means and who could be or is harmed in any way from this content, during or after the expiration of the use agreement.

5.6. No Content transmitted to the Customer, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing does not constitute a contractual obligation on the part of Termocasa and / or the employee / supervisor Termocasa which mediated the transfer of the Content, if any, to that Content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying use agreement, if any, is prohibited.

COMMAND

6.1. The Client / Buyer can place Orders on the Site, by adding the desired Goods and / or Services in the shopping cart, following to complete the Order by making the payment in one of the ways expressly indicated. Once added to the shopping cart, a Good and / or a Service is available for purchase to the extent that there is stock available for it. The addition of a Good / Service in the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good / Service.

 6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

 6.4. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other in the following cases:

 6.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in case of online payment;

 6.4.2. invalidating the transaction by the card processor approved by Termocasa, in case of online payment;

 6.4.3. the data provided by the Client / Buyer on the Site are incomplete and / or incorrect;

6.4.4 The balance related to the order with the payment method "I pay what I keep" has exceeded the maximum ceiling

6.5.5 The buyer did not make, in time, the payment related to the orders with the payment method "I pay what I keep"

6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to GEO no. 34/2014, the period of returning a Good or giving up a Service expires within 14 days from:

- the day on which the Buyer enters into physical possession of the last Good - if the Buyer orders by a single order multiple products that will be delivered separately

- the day on which the Buyer enters into physical possession of the last Good or the last piece - in case of delivery of a product consisting of several lots or pieces

6.6. If the Buyer decides to withdraw from the Contract, he will be able to complete online the return form found below.

6.7. If the Client / Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return the eventual gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders paid by bank card -> by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;

6.7.2. for Orders paid with Op / iTransfer / -> by bank transfer or by generating a voucher with the value of the returned product;

6.7.3. for Orders paid cash on delivery / with cash in the showroom -> by refunding cash in the showroom, by refunding the value of the product in the bank account sent by the customer or by generating a voucher with the value of the returned product.

6.7.4. for Orders paid by consumer credit -> cancellation / recalculation of contract rates.

6.8. The Seller will be able to defer the refund until the Goods are sold or until they receive proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be taken).

 6.9. If the Good is returned in a condition in which it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to request a fee for returning the Good to its original stage, as the case may be, or for to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will resend the Good, the delivery costs being borne by the Buyer.

 Diminution of the value of the returned Goods

 Because, in the case of distance sales, the Buyer does not have the possibility to check the Goods before concluding the contract, he has the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and verify the Goods he has purchased to the extent necessary to establish the nature, characteristics and mode of operation of the Goods.

 In order to establish the nature, characteristics and mode of operation of the Goods, the Buyer must handle and inspect them in the same way as he would be allowed to do in a real physical store.

 The Buyer is only responsible for diminishing the value of the Goods resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the Goods.

If the Buyer exercises his right of withdrawal after using the Goods to an extent that exceeds the limit necessary to establish their nature, characteristics and mode of operation, the Buyer is responsible for any decrease in the value of the Goods.

The accessories (user manuals, CDs, cables, etc.) in the box of the Good as well as its original packaging are an integral part of the Good. As a result, we recommend to the Buyer when exercising his right of withdrawal from the contract to return it in the original undamaged packaging, protected by wrapping with foil for stretch plastic packaging or packed in a cardboard box (without labels affixed to it, without cuts, tears, etc.). ) and all its accessories.

Returned goods that show signs of wear (stains, scratches, bends, cracks, blows, etc.) are accepted for return only after their conformity, involving the costs of sanitation, cosmetics, repair, replacement of any damaged parts and return to commercial form. for sale as a Reconditioned / Resealed product. The final value is determined according to the value of the parts to be replaced and the reconditioning work or as the difference between the initial value of the new product and the resale value of the used product.

Any decrease in the value of the Goods resulting from their handling other than those necessary to determine the nature, qualities and operation of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will retain a sum of money that represents the decrease of the value of the Good in proportion of 5% -50% of the initial value of the Good, as the case may be. The equivalent value of the diminution fee will be communicated to the Buyer upon receipt of the returned Goods. 

6.10. If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Good and / or the Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed its intention to terminate the Contract.

 GOODS / SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED

7.1. The following are exempted from the right of withdrawal from the Contract:

 7.1.1. the contracts for the provision of services, after the full provision of the services, if the execution started with the express prior consent of the Buyer and after he confirmed that he became aware of the fact that he will lose his right of withdrawal after the full execution of the Contract by the Seller;

 7.1.2. the supply of Goods and / or services whose price depends on the fluctuations on the financial market that the Seller cannot control and which may take place during the withdrawal period;

 7.1.3. the supply of Goods made to the specifications presented by the Buyer or clearly customized;

 7.1.4. the supply of Goods that are likely to deteriorate or expire rapidly;

 7.1.5. the supply of sealed Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer;

 7.1.6. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;

 7.1.7. the supply of alcoholic beverages whose price was agreed at the time of concluding the Contract, whose delivery cannot be made before 30 (thirty) days and whose real value depends on market fluctuations that the Seller cannot control;

 7.1.8. contracts in which the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, during such a visit, the Seller provides services other than those expressly requested by the Buyer or provides other Goods than the spare parts necessary for the execution of maintenance or repair work, the right of withdrawal applies to those Services or additional Goods ;

 7.1.9. providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;

 7.1.10. provision of newspapers, periodicals and magazines, except for subscription contracts for the provision of such publications;

 7.1.11. the provision of digital content that is not delivered on a material medium, if the delivery began with the prior express consent of the Buyer and after he has confirmed that he has become aware that he will lose his right of withdrawal.

 PRIVACY

8.1. Termocasa will maintain the confidentiality of any information you provide. Disclosure of the information provided may be made only under the conditions mentioned in this Document.

 8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.

 8.3. By submitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent us through the Site. Termocasa will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.

 COMMERCIAL COMMUNICATIONS

9.1. The Buyer / User / Customer may change at any time the option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

 9.1.2. by changing the settings in the Account.

 9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

 9.1.4. by contacting the Seller.

9.3. Following the purchase of a Good or Service, the Seller will send to the Buyer / User Commercial Communications regarding:

- suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

9.4. The Customer / User may unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from Termocasa or by contacting Termocasa Termocasa In this regard.

9.5. Also, to improve the offer of Goods and Services and the shopping experience, we will use your data to conduct market research and opinion polls. The information obtained from these market research and opinion polls will not be used for advertising purposes but only in those mentioned above. Your responses to market research and opinion polls will not be associated with your identity and will not be passed on to third parties or published. You may object to the use of data for market research and opinion polling purposes at any time by accessing the unsubscribe link displayed in the message or by contacting Termocasa.

 BILLING - PAYMENT

10.1. The prices of the Goods and Services displayed within the site www. Termocasa.ro include VAT according to the legislation in force.

10.2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

10.3. The Seller will send to the Buyer the invoice related to the Order containing Goods and / or Services sold by Termocasa, except for the Goods and / or Services sold by the partners Termocasa, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice in the Buyer's Account or by e-mail, to the e-mail address mentioned by the Buyer in his Account.

10.4. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account. 

10.5. Through this method of communication, the Buyer, accessing his Account, will keep a record of the invoices issued by Termocasa, being able to save and archive them in turn at any time and in any way he wants.

10.6. By sending the Order, the Buyer agrees to receive the invoices in electronic format by adding them by Termocasa in his Account or by e-mail, to the e-mail address mentioned in his Account.

10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us by e-mail: This email address is being protected from spambots. You need to enable JavaScript to see it.. when placing an Order.

10.10 The payment card data of the User / Buyer will not be accessible Termocasa nor will they be stored by Termocasa, but by the payment processor integrated in the Site, an entity authorized to provide card identification data storage services, about whose identity the User / Buyer will be informed, prior to entering the data.

10.11. In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Buyer will be required to authorize the payment by re-entering the password related to the Account or the use of the fingerprint in the case of mobile terminals that have this facility.

10.12. For transaction security reasons, the User / Buyer is advised not to remain logged on to the Site and not to set the option of automatic login on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a strong security password (eg, to contain at least eight characters, including uppercase, lowercase, numbers, and special characters). 

DELIVERY OF GOODS

 11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

11.3. The Seller will deliver the Goods and Services only on the Romanian territory.

 WARRANTY

12.1. All Goods sold by Termocasa, with the exception of resealed Goods, benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the producers. The goods are new (except for resealed goods), in the original packaging and come from sources authorized by each manufacturer.

12.2. In the case of Goods sold and delivered by Termocasa, the guarantee certificates are either issued directly by the manufacturer, which involves the taking over and delivery of the Goods free of charge.

12.5. For a correct communication of the guarantee certificate related to the Order Goods, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each Order, existing in the Account.

Through this method of communication the Buyer, accessing his Account on www.Termocasa.ro, will have a record of the guarantee certificates issued by Termocasa, being able to save and archive them in turn at any time and in any way he wants.

If this information is unavailable for 48 (forty-eight) hours in the customer's account, please notify us by e-mail: This email address is being protected from spambots. You need to enable JavaScript to see it.

The lack of the guarantee certificate of the Good must be signaled in maximum 48 (forty-eight) hours from the receipt of the Good at the address This email address is being protected from spambots. You need to enable JavaScript to see it.. Any subsequent notification will not be considered.

12.7. In the case of resealed Goods, the guarantee certificate is issued by Termocasa, and the warranty may cover a different period than the warranty period of the same New, Sealed Asset. The warranty period is specified in the warranty certificate for each Resealed Asset. The conditions of use, handling and transport of a resealed Good are the same as those of the sealed products and benefit from the same services unless otherwise stipulated on the product page.

TRANSFER OF GOODS PROPERTY

13.1. Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in case of deliveries made by the Seller's staff) .

LIABILITY

14.1. The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

14.2. By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.

14.3. By creating the Account and / or using the Content and / or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the time of account creation. and / or the use of the content and / or the date of placing the Order.

14.4. Seller reserves the right to periodically update and modify the Site Terms and Conditions to reflect any changes to the Site's terms and conditions of operation or any changes to legal requirements. The document is opposable to Customers / Users / Buyers from the moment of posting on the Site. In the event of any such changes, we will display the amended version of the Document on the Site, for which reason please check the contents of this Document periodically.

PROCESSING OF PERSONAL DATA

16.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.

 USE OF COOKIES

17.1. See the Cookies Policy, which is part of this Document.

 MAJOR FORCE

18.1. Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

18.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.

 APPLICABLE LAW - JURISDICTION

19.1. This contract is subject to Romanian law. Any disputes between the Seller and Users / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Oradea.