1. The product warranty is 2 years from the date of purchase.
   The warranty for the boiler is 2 years, if the boiler inspection and maintenance are carried out by the seller or his authorized representatives, at the request of the customer, at intervals of maximum 12 months, for a fee. The first mandatory inspection must be carried out before the end of 12 months from the date of purchase. If the customer does not request the inspection within 12 consecutive months, does not accept the inspection in writing and does not pay the cost of the inspection within 30 days from the issuance of the proforma invoice, the boiler warranty is no longer valid.
   Periodic inspections are calculated from the date of initial sale, regardless of any repairs or replacements.
   If the voltage at the equipment's power outlet is not stable, it is recommended to check and fix the problem or use a voltage stabilizer that must be 4× the equipment's power, and capable of supporting the current and voltage at startup and during equipment operation.
2. This document certifies that the purchased product benefits from warranty and service provided that the installation, use, handling and transportation rules are followed.
   The seller guarantees against manufacturing and material defects for the period established above starting from the date of purchase by the end user. During the warranty period, the seller reserves the right to repair or replace the subassembly that proves to be defective free of charge with the exception of consumables (magnesium anode, etc.).
3. The warranty only covers those defects that occur during normal use of the product and does not apply to:
   a. Negligent handling and operation (electrical, mechanical, thermal shocks, high degree of impurities and/or excessive humidity in the work room, placement in positions other than normal, foreign objects entering the equipment, liquids other than water, etc.), and the installation must be carried out by an authorized installer.
   b. Use of consumables other than those recommended by the seller.
   c. Interventions not authorized in writing by the company TERMOCASA to equipment.
   d. Operation above the maximum temperature limit provided by the manufacturer or use of liquids with a sulfide concentration greater than 0,2mg/L or water with a limestone content above 110 ppm.
   e. Power supply at voltages and frequencies other than those provided by the manufacturer 230V with a tolerance of no more than 3%.
   f. Defects due to customer interventions.
   g. Using inappropriate media.
   h. Defects due to connecting cables, building grounding, as well as due to connecting/disconnecting equipment during operation.
   i. Defects due to failure to replace the magnesium anode within 12 months (see user manual), and if it is consumed faster (water with hardness above 110ppm), then it must be checked and replaced in order not to lose the warranty.
   j. Using a classic softener with salt (NaCl/KCl).
   k. Pitting corrosion defect – due to chlorides in water
   l. Defect caused by galvanic (electrochemical) corrosion due to direct contact between stainless steel and a less noble metal (copper, steel, aluminum, zinc) + the presence of conductive water.
   m. Defect due to the use of water with acidic pH or very high conductivity, such as well or borehole water with pH<6, or high content of nitrates, sulfates, iron, manganese.
   n. Defect due to limescale deposits + stagnation + dissolved oxygen
   Cause: hard water + high temperatures (60–80°C) → limescale deposits that insulate stainless steel portions.
   Under the layer of limestone, sub-deposition corrosion occurs.
   o. Defect due to the absence or depletion of the magnesium anode, even if it is stainless steel, the boilers have a protective anode that takes over the electrochemical charge, especially in waters with high conductivity.
   p. Defect due to external agents – detergents, chlorine, steam, sea air, if the boiler is installed in bathrooms, technical rooms or damp basements where there are chlorine vapors or detergents, external corrosion may occur on the casing or even on the welds.
   r. Defect due to electrical surges or faulty grounding. The boiler is powered from a network without proper grounding → a weak current appears through the water or through the boiler body.
   Effect: Electrolytes in water accelerate corrosion.
   The defects described above will void the warranty and repairs will be paid for by the customer.
4. Pre-installed electronic products requested by the customer are not covered by this warranty certificate.
5. The warranty, verification and service of the products is provided by company TERMOCASA at its premises, and in the event of a defect, the seller may opt to replace the product or have the product repaired by the authorized installer who installed the boiler or send a representative to remedy the defect or remedy the defect at its premises (after the 2-year warranty expires).
   In the event of product replacement, the commercial warranty period continues from the date of initial purchase and is not renewed.
6. The product is guaranteed if the average working temperature is below 55 degrees Celsius.
7. When requesting the guarantee, it is necessary to a detailed WRITTEN presentation of the defect found.
8. In the event of an unjustified warranty claim, the customer will be required to pay for the labor to diagnose the product, which cannot be less than the equivalent of 20 Euros at the current exchange rate.
9. Maintenance visits or interventions at the customer's premises are not included in the warranty on the territory of Romania and outside the territory of Romania you can opt to send the product for servicing at the premises. Termocasa or for the inspection to be carried out by an authorized installer, contracted by the buyer.
10. The warranty or warranty extensions are only granted if seals or labels applied by the society TERMOCASA are intact.
11. The duration of the warranty period is extended by the time elapsed from the date the buyer complained about the product's failure until its return to service.
12. By signing this certificate, the buyer expresses his agreement with the contents of this document and declares that he has taken over the device in good condition.
13. The average duration of use is equal to or greater than the warranty period.
14. Buyer ……………..

The certificate is valid together with invoice no. ……………..…

                                                                             Buyer: Seller:

                                                  …………………………………………………… ………………………………………………………………

Seller address

Headquarter: Str. Zorelelor no. 5
place. Oradea
Bihor county

Work-point:
Str. Main no. 3
place. Head
Jud. Bihor

Goal. service: 0784030000

1. 1. Beneficiary data:
      Name + invoice number __________________________
      Phone+email: _________________________________
   2. Equipment data:
      Equipment type: Stainless steel boiler / DHW accumulator
      Model: _________________________________
      Capacity (liters): ______
      Series: _________________________________
      Installation location: __________________________
   3. Operations performed (check):

      ☐ Visual exterior inspection (corrosion marks, dents, deformations)
      ☐ Check the tightness of water connections (flow/return/recirculation)
      ☐ Check for possible water leaks
      ☐ Check boiler thermal insulation
      ☐ Check support and fasteners
      ☐ Check operation of coil(s)
      ☐ Check for limescale/sediment deposits
      ☐ Boiler emptying and cleaning (if applicable)
      ☐ Magnesium anode check (wear level)
      ☐ Magnesium anode replacement
      ☐ Heat exchanger check
      ☐ Check water temperature and thermostat setting
      ☐ Check safety valve
      ☐ Check expansion vessel (if present)
      ☐ Check system ventilation
      ☐ Water quality check (estimated hardness)
      ☐ Check for deposits or internal corrosion (indirect / visual)
      ☐ Complete system function test
      ☐ User retraining

   4. Finding:

1. 1. Measures / Recommendations:

1. 1. Materials used (if applicable):

1. 1. Important notes:
      • The check is preventive in nature and reflects the condition of the equipment at the time of the intervention.
      • The provider is not responsible for defects that occur after the verification.
      • Limescale deposits, corrosion or poor water quality can affect the lifespan of the boiler and do not represent a manufacturing defect.
      • Failure to comply with periodic maintenance and recommendations may result in loss of warranty.
      • If the beneficiary refuses to remedy the defects found, the subsequent responsibility falls entirely on him.
   2. Conclusion:

      ☐ Equipment functional within parameters
      ☐ Functional equipment with observations
      ☐ Non-functional equipment

   3. Signatures:

Provider (Termocasa)
Name: ________________________
Signature: ___________________

Benefit
Name: ________________________
Signature: ___________________

It represents the periodic check according to the warranty certificate.
The next verification must be carried out within a maximum of 12 months from the date of these minutes.

750 RON + VAT / UNIT WITH A WORKING TIME BETWEEN 1 AND 3 HOURS + travel 3 RON/km

Verification and maintenance operations:

Verification and maintenance operations:
– Visual inspection of the boiler (traces of corrosion, deformations, suspicious areas of perforation).
– Checking the tightness of the hydraulic connections (flow/return/recirculation).
– Checking for possible water leaks or infiltrations.
– Checking the thermal insulation of the boiler.
– Checking the support and fasteners.
– Checking the operation of the coil/coils (thermal transfer).
– Checking for limescale and sediment deposits inside the boiler.
– Boiler emptying and cleaning, if necessary (for a fee).
– Checking the magnesium anode (degree of wear).
– Magnesium anode replacement, if necessary (for a fee).
– Checking the heat exchanger and its efficiency.
– Checking the water temperature and thermostat setting.
– Checking the safety valve.
– Checking the expansion tank (if present in the system).
– Checking the ventilation of the installation.
– Checking water quality (estimated hardness / deposits).
– Checking for possible traces of internal corrosion (indirectly).
– Complete system function test.
– User retraining on the correct operation of the equipment.

Mentions:
Consumables (magnesium anode, gaskets, etc.) are invoiced separately.
Any repairs are carried out only with the consent of the beneficiary.
In case of identification of major defects, a separate estimate will be prepared.
The inspection is preventive and does not guarantee the absence of subsequent failures. The provider is only responsible for the condition of the equipment at the time of the inspection.
Limescale deposits, corrosion or poor water quality can lead to damage to the boiler and do not represent a manufacturing defect.
Lack of periodic maintenance and failure to replace the magnesium anode may result in loss of warranty.
Using the boiler without a proper water treatment system (softener/salt-free filtration) in areas with hard water can lead to premature damage to the equipment and void the warranty.

Email: service @termocasa. Ro

AIR-WATER HEAT PUMP TERMOCASA UP TO 8KW/MODULE (up to 4 modules/one heat pump)

950 RON + VAT/MODE WITH A WORKING TIME BETWEEN 1 AND 4 HOURS + displacement 3 RON/km

1. Visual inspection of the heat pump refrigeration module, checking for oil stains, leaks, condition of electrical cables, sensors, solenoid valves, electronic boards. Cleaning of dust or other impurities if necessary.
2. Checking and fixing the refrigeration circuit insulation
3. Checking the condition of the electrical couplings and the electrical contacts on the power supply circuit
4. Visually check the integrity of fasteners and compressor damping.
5. Visual check of the condition of the vibration dampers of the refrigeration circuit pipes.
6. Visual check of the condition of the fan, the integrity of the vanes, dampers and fasteners
7. Check vaporizer battery status - align the aluminum blades
8. Check operation protocol according to manual specifications TERMOCASA.
9. Heat pump evaporator cleaning with special cleaning solutions and water jet rinsing.
10. Checking the condensate drain
11. Checking the insulation of the external routes of the heat pump
12. Relay function test
13. Software update to the latest version (if applicable)
14. Checking the mains voltage, and if there are fluctuations, it is fixed by installing a voltage stabilizer (for a fee).
15. Checking the number of hot water or home heating starts.
16. User retraining.

For air-water heat pumps over 8kW/module, the execution time is 1-5 hours and the price is 1000 RON + VAT/unit (module) + displacement 3 RON/km.

WATER-TO-WATER OR GROUND-WATER HEAT PUMP TERMOCASA UP TO 22KW

950 RON + VAT / UNIT WITH A WORKING TIME BETWEEN 1 AND 4 HOURS + displacement 3 RON/km

1. Visual check of the refrigerant module in the heat pump, follow-up of possible oil stains, losses of refrigerant, condition of electric cables, sensors, solenoid valves, electronic boards. Cleaning of dust or other impurities if necessary.
2. Checking and repairing the insulation on the source path to avoid condensation.
3. Checking the condition of the electrical couplings and electrical contacts on the supply circuit.
4. Visual inspection of compressor fasteners and damping.
5. Checking the freezing point of the source antifreeze and topping up, if necessary, with antifreeze.
6. Check operation protocol according to manual specifications TERMOCASA.
7. Relay function test.
8. Software update to the latest version (if applicable).
9. Checking the mains voltage, and if there are fluctuations, it is fixed by installing a voltage stabilizer (for a fee).
10. Checking the number of hot water or home heating starts.
11. User retraining.

For water-to-water heat pumps over 22kW, the execution time is 1-5 hours and the price is 950 RON + VAT / unit (module) + displacement 3 RON/km.

What the check does not cover

• Checking, replacing and/or cleaning drinking water filters
• Checking the heating/cooling system of the building, remedying losses, ventilation
• Washing the underfloor heating system
• Checking additional heating equipment (gas plant, wood boiler, thermal fireplace, etc.)
• Checking the domestic water supply system
• Inspection of solar panels and solar heating installation
• Checking the photovoltaic panels and related installation
• Checking the electrical installation of the house

Recommended operations with additional cost

• Installation tightness check in the technical room
• Checking the nitrogen cushion in the expansion vessels
• Functional check of isolation valves
• Check safety valves
• Cleaning filters of impurities
• Checking and tightening electrical connections in the equipment power panel TERMOCASA
• Check electrical connections in junction boxes at power cable joints.
• Checking the state of the magnesium anode in domestic hot water boilers.

Email: service @termocasa. Ro

950 RON + VAT / UNIT WITH A WORKING TIME BETWEEN 1 AND 3 HOURS + travel 3 RON/km

Verification and maintenance operations:

– Visual inspection of vacuum tubes (cracks, breaks, vacuum loss – bleached tubes).
– Checking the tightness of the solar circuit (connections, fittings, gaskets).
– Checking for possible glycol losses and identifying traces of leaks.
– Checking the pressure in the solar installation and bringing it to optimal parameters.
– Checking the concentration and freezing point of the glycol.
– Glycol top-up or replacement, if necessary (for a fee).
– Checking the expansion tank (air pressure / membrane condition).
– Checking the operation of the circulation pump (flow, noise, blockages). – Checking the automation (solar controller, temperature sensors, protection functions).
– Checking the return temperature difference and heat transfer efficiency.
– Checking pipe insulation to prevent leaks and condensation.
– Check the safety valve and the pumping group. – Vent the system, if necessary.
– Check for deposits or possible blockages in the exchanger (boiler).
– Full system function test (automatic start/stop).
– User retraining on the correct operation of the system.

Mentions:

Consumables (glycol, gaskets, etc.) are invoiced separately. Any repairs are only carried out with the consent of the beneficiary. In the event of major defects being identified, a separate estimate will be drawn up. The check has a preventive role and does not guarantee the absence of subsequent defects. The provider is only responsible for the state of the system at the time of the check.

Email: service @termocasa. Ro